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I know what you’re thinking…not another 2011 recap post highlighting the PR blunders from the past year. No worries! This post will explore the bad AND the good.

Let’s start by taking a look at the positive stories from 2011 — those rare moments that captivated the attention of the nation (and, in some cases, the world) for the better. In an era when people naturally gravitate toward the plethora of negative news out there, these five memorable moments were a breath of fresh air:

I guess Twitter is human after all. The seemingly unbreakable social media darling reveals chinks in its armor, following in the footsteps of its largest “competitor,” Facebook, with a questionable business-decision-turned-PR-blunder of its own. (For Facebook examples, see here and here.) It’s pretty clear that many don’t like change, even in the fast-paced and evolutionary [...]